WARRANTY INFORMATION
INTERNATIONAL WARRANTY INFORMATION
WATCH REPAIR
Return the watch carefully packed (do not send in original packaging as it will not be returned) and registered to:
DESIGNA ACCESSORIES
PO BOX 2576
TAREN POINT
NSW 2229
AUSTRALIA
DESIGNA ACCESSORIES NZ
PO BOX 99313
NEW MARKET
AUCKLAND 1149
NEW ZEALAND
Any expenses incurred in sending the watch to Designa Accessories are at the owner's expense.
Frequently asked questions
Please Fill out a Service and Repair Form and Simply post it in to our repair department.
We suggest registered post, no need to include the packaging, just padded post pack.
If you do not have either of these, one of the agents will contact you with a quote prior to any repair work carried out to your watch.
Turnaround time is approximately 3- 6 weeks.
Please email a photo of the watch - front and back and any other information you have with the model number to:
customer.service@designa.com.au
or for Maxum Watches Email:
info@maxum.com.au
The team will check availability and will advise pricing for you..
For any spare part or customer service enquiries, you can email
customer.service@designa.com.au
or Call 02 8543 4600, press menu option 2, 10am to 3pm Monday to Friday
For Sales Enquires, you can email
or Call 02 8543 4600, press option 1, 8:30am to 5pm Monday to Friday
or for Maxum Watches Email:
info@maxum.com.au
For Accounts Receivable Enquires, you can email
or Call 02 8543 4600, press option 5, 9am to 5pm Monday to Friday
For Accounts Payable Domestic Enquires, you can email
or Call 02 8543 4600, press option 6, 8:30am to 4:30pm Monday to Friday
For Accounts Payable International Enquires, you can email
or Call 02 8543 4600, press option 6, 8:30am to 4:30pm Monday to Friday
If you are experiencing difficulties with any of the functionality of this website, you can email
Only a limited number of internet sites operating within in Australia and New Zealand are Authorised Internet Dealers.
If you are purchasing on the Internet you need to be wary as many unauthorised sellers and non-authorised internet sites may look like legitimate, but they may not be.
Products sold by non-authorised internet sites may not be genuine and may not carry warranty in Australia or New Zealand.
As a result, the manufacturer’s warranty is void, only genuine products have a warranty from the original sale date from an authorised stockist.
Genuine watches are marked with a unique model number to confirm its originality and if it is a legitimate model sold within Australia and New Zealand.
If you have a query regarding the originality of a product or if a seller or dealer (Internet or other) is authorised, please contact customer sales support on 02 8543 4600