WARRANTY INFORMATION

AUSTRALIA / NZ CUSTOMERS ONLY

INTERNATIONAL WARRANTY INFORMATION

Purchased from non-Australian and New Zealand retailers

Your watch is guaranteed for a period of one year from the date of purchase against all defects in material or workmanship.  This does not apply to normal wear and tear or abuse of components and watch finish or plating (see watch care and precautions), and does not cover water damage caused by non-compliance with the enclosed water resistancy guide.

In the event of a defect or malfunction within this period, providing the watch care and precautions are followed, your watch will be repaired or replaced with the same or similar model at our discretion.  Your replacement watch will be warranted for the remainder of the period applicable to the original date of purchase.

The following parts ARE covered by the 1 year international limited warranty:

  1. Movement – 1 Year.
  2. Batteries – 1 Year.

 

The following parts ARE NOT covered under the 1 year international limited warranty:

  1. Band/strap, case, clasp, hands, dial, crown and stones (including damage, scratching or breakage).
  2. Lens breakage, scratching or damage.
  3. Water leakage if the crown is not activated or the water care guidelines have not been followed.
  4. General wear and tear, finish or plating of the watch or any defects arising from misuse or any other use which is not in accordance with the Recommended Watch Care and Precautions.

In addition the warranty does not cover issues from any alteration, service or repair performed by any other party other than the Designa Accessories authorised service centre.

WATCH REPAIR

Return the watch carefully packed (do not send in original packaging as it will not be returned) and registered to:

DESIGNA ACCESSORIES

PO BOX 2576

TAREN POINT

NSW 2229

AUSTRALIA

DESIGNA ACCESSORIES NZ

PO BOX 99313

NEW MARKET

AUCKLAND 1149

NEW ZEALAND

Any expenses incurred in sending the watch to Designa Accessories are at the owner's expense.

Frequently asked questions

Find answers to common questions about our products and services

Please Fill out a Service and Repair Form and Simply post it in to our repair department.

We suggest registered post, no need to include the packaging, just padded post pack.

If you do not have either of these, one of the agents will contact you with a quote prior to any repair work carried out to your watch.

Turnaround time is approximately 3- 6 weeks.

Please email a photo of the watch - front and back and any other information you have with the model number to:

customer.service@designa.com.au

or for Maxum Watches Email:

info@maxum.com.au

The team will check availability and will advise pricing for you..

For any spare part or customer service enquiries, you can email

customer.service@designa.com.au

or Call 02 8543 4600, press menu option 2, 10am to 3pm Monday to Friday

For Sales Enquires, you can email

sales.orders@designa.com.au

or Call 02 8543 4600, press option 1, 8:30am to 5pm Monday to Friday

or for Maxum Watches Email:

info@maxum.com.au

For Accounts Receivable Enquires, you can email

ar@designa.com.au

or Call 02 8543 4600, press option 5, 9am to 5pm Monday to Friday

For Accounts Payable Domestic Enquires, you can email

apdom@designa.com.au

or Call 02 8543 4600, press option 6, 8:30am to 4:30pm Monday to Friday

For Accounts Payable International Enquires, you can email

apint@designa.com.au

or Call 02 8543 4600, press option 6, 8:30am to 4:30pm Monday to Friday

If you are experiencing difficulties with any of the functionality of this website, you can email

ithelpdesk@designa.com.au

Only a limited number of internet sites operating within in Australia and New Zealand are Authorised Internet Dealers.

If you are purchasing on the Internet you need to be wary as many unauthorised sellers and non-authorised internet sites may look like legitimate, but they may not be.

Products sold by non-authorised internet sites may not be genuine and may not carry warranty in Australia or New Zealand.

As a result, the manufacturer’s warranty is void, only genuine products have a warranty from the original sale date from an authorised stockist.

Genuine watches are marked with a unique model number to confirm its originality and if it is a legitimate model sold within Australia and New Zealand.

If you have a query regarding the originality of a product or if a seller or dealer (Internet or other) is authorised, please contact customer sales support on 02 8543 4600